Customer Service Week Puzzles

Name:

What Did You Say?

Materials:

What Did You Say? sheets for each team member.

A Customer Service Week Two-in-One Pen to use.

Notes:

Working with customers across town or across the globe, reps will encounter a range of accents and dialects. Listening carefully to ensure accurate understanding is essential. In this puzzle some fun homophones highlight the need for excellent listening skills.

The last question on the puzzle sheet asks participants to create their own challenge. Gather these and share them with your team.

Reward everyone who completes the puzzle with a Customer Service Week Scratch Off Card.

Puzzles/
Solutions:

Click here to print What Did You Say? sheets.