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January 10, 2025
Tips for Service Teams
Top 5 Posts of 2024 - Plus a Special Offer
Every week we share practical tips and techniques from the pages of Customer Communicator — the digital newsletter for frontline reps.
To start the new year, we’re highlighting five of our most popular posts. You may read them now along with all of the 2024 posts.
And, if your team would benefit from more tips, techniques, and in-depth information like this each month, we invite you to subscribe to Customer Communicator. Use savings code NEW YEAR and you’ll receive a 20% discount (expires January 23).
Five most popular posts:
- Getting customer buy-in
The best way to get customers to follow-through on requests is to have them say "yes." This post explains how.
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- How to share difficult news
Breaking bad news to customers can be difficult. Learn how to minimize the customer’s frustration and anger.
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- Keep your cool with customers
Learn to recognize and control your emotional triggers with these four actions.
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- How to cut down on follow-up
The most common reason for follow-up calls is missing or incomplete information. Four steps will eliminate this problem.
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- Keeping customers focused and on track
Even calls with chatty, rambling, and disorganized customers can be handled quickly and efficiently — if you know how. It all starts with understanding "sign-posting." This post explains how.
Learn more ...
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Customer Communicator brings everyone on your team — on-site and remote — an engaging and informative monthly newsletter. It’s packed with skill-building information, exercises, pop-quizzes, and tips for customer service staff at all levels.
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It’s easy to keep service skills sharp with our training packages. Perfect for classroom, online, or independent learning. Each package includes booklets, quizzes, certificates, and more.
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Trainer-developed activities to enhance teamwork, motivation, and service skills. Most activities can be completed in 15 to 30 minutes. Many are suitable for on-site or remote teams.
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