November 14, 2024

Tips for Service Teams

8 Essential Skills for Customer Service

Take a nice, polite person with a pleasant phone voice and what do you have? A nice, polite person with a pleasant phone voice. But are they a great customer service professional? To answer that, you need to know more.

Great frontline reps share eight essential skills ranging from the technical to the emotional and everything in between.

In the November issue of Customer Communicator, the training and motivation newsletter for frontline reps, the editors delve into each of those eight skills along with tips for improvement.

One of the most crucial skills is a deep understanding of the organization’s products and services. Customers rely on reps to provide accurate information and solutions to their problems. To be effective, reps must be constantly questioning and learning so that they can confidently answer questions and offer appropriate solutions.

All eight skills are covered in the November issue of Customer Communicator.

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