Customer Service Week Details

Order Customer Service Week Products

Deadline

For best selection, order by September 13, 2019.

Minimum order

A minimum order of $50 is required. This entitles you to access all of the puzzles, activities, and printables at CSWeek.com (A $49.95 value).

Payment

We accept the following forms of payment. Visit the Payment Details page for more information.

VISA
Master Card
American Express
Discover
Check
Wire Transfer

Shipping charges

We ship worldwide. After you have selected your celebration items, simply choose “United States,” “Canada” or “Elsewhere” from the drop-down menu. Shipping charges will be calculated automatically on U.S. and Canadian orders. For orders shipping “Elsewhere,” you will be asked to provide your FedEx or DHL account number. The shipping charges will be billed to your account by the courier you choose. Be aware that orders delivered to destinations outside of the U.S. are often subject to fees, duties and taxes that are the responsibility of the recipient.

UPS charges

Order Amount U.S. Canada
$50 to $100 $6.75 $17.50
$101 to $200 $11.75 $27.50
$201 to $300 $16.75 $37.50
Over $301 8.00% of total 16.00% of total

Delivery time

Customer Service Week shipping table

Standard Shipping

  • Applies to orders received by 1 p.m. Eastern time.
  • 5-9 business days via UPS including Alaska and Hawaii (plus 1-2 business days for processing).
    Monday through Friday delivery.
  • Starts at $6.75 (see Shipping Charges above).

UPS 2 Day

  • Applies to orders received by 1 p.m. Eastern time.
  • 2 Business days via UPS (plus 1-2 business days for processing) Monday through Friday delivery.
  • Customer must supply UPS or FedEx account number for direct billing from the carrier.

Express UPS

  • Applies to orders received by 1 p.m. Eastern time.
  • 1 business day via UPS (plus 1-2 business days for processing) Monday through Friday delivery.
  • Customer must supply UPS or FedEx account number for direct billing from the carrier.

Guarantee

If you are not completely satisfied with your celebration materials simply return them on or before September 13, 2019 for an immediate replacement, full credit or refund. Your complete satisfaction is our goal.

Returns

Returns totaling $250 or more and returns made after September 13 are permitted only with the express approval of CSWeek.com. A 20 percent restocking fee will apply. Visit the FAQ page for more information.

Back to top

Visit us in June to see the new 2020 Customer Service Week logo, celebration materials, puzzles, activities, postcards, printables, and more.

Reminder Service: Sign up for free Email Bulletins. You’ll receive timely notices, special discounts, and more.